Payment & Refund Policy

Please note that all bookings are strictly non-creditable and subject to the following cancellation policy:

Time of Cancellation	Refund Applicable
30+ days before stay	50% refund
14–29 days before stay	25% refund
Less than 14 days	No refund
Refusal to stay on arrival	No refund

No Refund / No Credit Clause

SB Rental Agency enforces a strict no refund and no credit policy under the following circumstances, including but not limited to:

• Unforeseen personal circumstances (illness, injury, family matters, work obligations, etc.)
• Acts of God (including extreme weather conditions, natural disasters, or environmental factors)
• Travel disruptions (flight cancellations, delays, transport issues)
• Change of plans or double bookings
• Loadshedding, municipal service interruptions, or infrastructure-related issues beyond our control
• Guest dissatisfaction based on subjective expectations
• Early departure or shortened stay
• Failure to arrive (no-show)

These policies are in place due to the nature of short-term rental operations, where bookings block availability and result in loss of potential income if cancelled.

Acceptance of Terms

By proceeding with this booking, you acknowledge that you have read, understood, and agreed to the terms and conditions as set out by SB Rental Agency, including the cancellation and refund policy.

We appreciate your understanding and look forward to hosting you. Should you require any further clarification, please do not hesitate to contact us. 

Terms & Conditions

1. Occupancy & Use

• Maximum of booked guests allowed
• No loud noise after 22:00

2. Damages & Liability

• Guests are responsible for any loss, breakage, or damage
• A breakage charge will apply if damages occur
• Normal wear and tear excluded
• Property must be left reasonably clean

Risk

Guests stay at their own risk. SB Rentals and the property owner are not responsible for injury, loss, or theft unless caused by proven negligence.